Privacy Policy
We respect your privacy and are committed to protecting your personal data.
1. Overview
This Privacy Policy explains how Smart Solutions UG (haftungsbeschränkt) ("Suruf", "we", "us", or "our") collects, uses, and protects your personal data when you use our platform and services.
We are committed to ensuring your privacy is protected in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
2. Data Controller
Smart Solutions UG (haftungsbeschränkt)
Franz-Joseph-Str. 11
80801 München, Germany
Email: privacy@suruf.com
Phone: +49 89 86399093
3. Data We Collect
Information you provide:
- Account information (name, email, phone)
- Payment information (processed securely via Stripe)
- Content you create (messages, files, documents)
- Communication preferences
- Support requests and feedback
Information collected automatically:
- Device information and IP address
- Usage data and analytics
- Cookies and similar technologies
- Log files
5. Third-Party Services
We work with trusted partners to provide our services:
- Payment Processing: Stripe (PCI-DSS compliant)
- Cloud Hosting: Hetzner (EU data centers)
- Analytics: Privacy-focused analytics
- Email: Self-hosted email infrastructure
All third-party services are selected for their GDPR compliance and data protection standards.
6. Your Rights
Under GDPR, you have the following rights regarding your personal data:
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate data
Right to Erasure
Request deletion of your data
Right to Portability
Export your data in a common format
Right to Object
Object to certain processing activities
Right to Restrict
Limit how we use your data
To exercise any of these rights, please contact us at privacy@suruf.com
7. Data Retention
We retain your data only as long as necessary:
- Account data: Until account deletion + 30 days
- Transaction records: 10 years (legal requirement)
- Analytics data: 26 months (anonymized after)
- Support tickets: 3 years after resolution
8. Security
We implement industry-standard security measures:
- TLS 1.3 encryption for all data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- SOC 2 Type II compliance (in progress)
- 24/7 monitoring and incident response
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: privacy@suruf.com
Phone: +49 89 86399093
Address: Franz-Joseph-Str. 11, 80801 München, Germany
You also have the right to lodge a complaint with a supervisory authority (in Germany: Bayerisches Landesamt für Datenschutzaufsicht).